Terms of Service

Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not use our services.

Our Services

Incisive Digitals provides digital services including:

• Web development and design
• Search engine optimization (SEO)
• User interface and user experience (UI/UX) design
• Artificial intelligence integration
• Digital marketing and consulting

Service details, timelines, and pricing are specified in individual project agreements.

User Responsibilities

Acceptable Use

You agree to use our website and services only for lawful purposes. You must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website

Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information

Project Terms

Project Agreements

Specific project terms are outlined in separate agreements that include:

• Scope of work and deliverables
• Project timeline and milestones
• Payment terms and schedule
• Revision and approval processes

Client Responsibilities

For successful project completion, clients must:

• Provide necessary content and materials on time
• Give timely feedback and approvals
• Make payments according to agreed schedule
• Communicate requirements clearly

Payment Terms

Pricing and Invoicing

• All prices are quoted in Indian Rupees (INR) unless otherwise specified
• Invoices are sent according to the agreed payment schedule
• Payment is due within 15 days of invoice date
• Late payments may incur additional charges

Refund Policy

• Refunds are considered on a case-by-case basis
• Work completed and delivered is generally non-refundable
• Refund requests must be made in writing
• Processing fees may apply to approved refunds

Intellectual Property

Our Rights

We retain ownership of:

• Our proprietary methods and processes
• Pre-existing intellectual property
• General knowledge and experience
• Our website content and branding

Client Rights

Upon full payment, clients receive:

• Ownership of custom-developed work
• Rights to use delivered materials
• Source code and design files (where applicable)
• License to use third-party components

Third-Party Materials

Some projects may include third-party materials such as:

• Stock photos and graphics
• Software libraries and frameworks
• Fonts and design elements
• Plugins and extensions

These materials are subject to their respective licenses and terms.

Warranties and Disclaimers

Service Warranty

We warrant that our services will be performed with professional skill and care. However, we do not guarantee:

• Specific business results or outcomes
• Search engine rankings or traffic levels
• Compatibility with all future technologies
• Uninterrupted service availability

Disclaimer

Our services are provided “as is” without warranties of any kind, either express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Incisive Digitals shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our services
• Issues caused by third-party services or materials

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Violation of these Terms
• Infringement of third-party rights
• Content you provide to us

Termination

Termination by Either Party

Either party may terminate our agreement:

• With written notice for convenience
• Immediately for material breach
• If the other party becomes insolvent

Effect of Termination

Upon termination:

• All outstanding payments become due
• We will deliver completed work
• Confidentiality obligations continue
• Both parties return confidential materials

Confidentiality

We respect the confidentiality of your business information and agree to:

• Keep your information confidential
• Use it only for providing our services
• Not disclose it to unauthorized parties
• Return or destroy it upon request

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters and emergencies
• Government actions and regulations
• Internet or infrastructure failures
• Labor disputes and strikes

Governing Law

These Terms are governed by the laws of India. Any disputes will be resolved in the courts of Tamil Nadu, India.

Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by:

• Posting updated Terms on our website
• Sending email notifications
• Providing notice in our services

Continued use of our services after changes constitutes acceptance of the new Terms.

Contact Information

If you have questions about these Terms, please contact us:

Email: support@incisivedigitals.com

Phone: +91 99444 40553

Address:
A10, Sithanatha Nillayam, Akilmedu 6th Street,
Erode, Tamil Nadu, India – 638001.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

These Terms constitute the entire agreement between you and Incisive Digitals regarding the use of our website and services.